I used this system more than I care to admit and never had significant problems with it. My biggest issue was when trying to modify an existing item on the ticket.

Yeah this is the scariest point in all of my projects.

When I was on the fence about teaching English any longer, a friend of mine encouraged me to try software development because “[I] know languages, and [I] like to build things.” I still feel a lot more comfortable with a saw and clamps, but I think he’s right.