I’m remote so either I trust the user or push commands. I know which I prefer

Between the antics, it was too real

“please call so and so, they’re having issues with their browser”

Call the user, they are out for the day. Leave message to call back

Either never hear back or the issue was not browser related

Either way, tell the original ticket creator to have the person having the issue call us if they want prompt service

That’s how one becomes IT

We have a running leader board for uptime. Servers don’t count. That said, I’ve seen some people who think they actually are turning it off but the machine just enters sleep mode. I only trust

shutdown /r /t 0