It how swift it has been. Friend and I went to a “mall” we hadn’t been to since we were kids. He pointed out "holy crap, this is where it used to be rows and rows of payphones. Even in 2010 I didn’t have a mobile, and only got one as all the payphones vanished.
Now so many things require an app or online sign-up.
Sadly here a huge amount of government is entirely online. Even 4 years ago when I wanted to do my passsport, because of my age bracket, I was not allowed to use a paper or internet method. I HAD to use a web app, and then with the app someone had to take a photo of me for the picture. No “send a photo in” no email the photo.
It couldn’t be your normal passport photo eaither, full waist up photo, with full white background and neutral lighting… It was completely impossible.