The key phrase to remember here is: Price Discrimination.

Stores already possess the technology to track anyone’s shopping experience through loyalty cards. The “discounts” you get are really just a tax on everyone that doesn’t participate, and the benefits to the company for having your data are worth potentially losing business from un-tracked customers. That’s how valuable your data is.

So why aren’t we seeing per-customer targeting? This is not to suggest that businesses are benign here, but rather, just cautious about outright per-customer discounts and other price manipulation. Custom coupons are kinda/sorta a part of this. IMO, the door is still wide-open to find ways palatable to the customer (and courts) while dialing everyone in.

In that context, all cameras do is make the system practically impossible to dodge. Considering how much stores value that kind of information, it makes sense they’d invest to capture 100% of their retail activity.

I’m inclined to agree. I think the best path through would be to focus on laws that benefit multiple minor players that have a seat at the table.

Antitrust laws in general are a good example. These function at the direct expense of big monopolies, but are exactly what companies need if they want in on what was monopolized. And in the case of breaking a monopoly down, the resulting “baby” companies given more power, growth opportunity, hiring opportunities (job growth) and money making potential than the parent. This can also spur economic growth for all the fat cats out there by creating many new investment and hiring potentials. Overall, if you can get past the monopoly itself (read: take the ball away from your billionaire of choice), everyone else involved stands to benefit.

There may be other strategies, but I can’t think of any right now. I think the key is to tip the scale in favor of more favorable outcomes, then repeat that a few more times, achieving incremental progress along the way. Doctorow outlines the ideal end state for all this, but it’s up to everyone else to figure out how to get there.

While I don’t like the idea of embracing capital to improve things, the whole system is currently run this way. Standing with other monied interests that are aligned with the same goal might be the only way to go.

Just yesterday, Mrs. Warp Core was trying to enroll with an online service. The self-service email confirmation link refused to function correctly in Firefox on a desktop operating system (Windows in this case). It worked flawlessly on Firefox+iOS. Said link also shuttled the user straight off to the phone app.

I’ll add that nearly ever other aspect of their public facing web, including the online chat support, worked flawlessly everywhere I tried it. This all just reeked of hostile design.

When asked about why this is, I simply said:

The browser provides good security and choice for the user. Apps provide good security and control for the vendor.

I just want to echo your sentiment with something I’ve been saying here for a while now:

Do not confuse information technology use for computer literacy.

Yup. Nobody else gets those cookies.

Pretty sure you just triggered every developer and/or person who had to sit through a product meeting.

NGL, I was feeling very uncomfortable myself by the end of typing said list. Is it hot in here? I need to lie down.

Common language used to dismiss bad decisions like this:

• We need to track and meet our metrics for the quarter
• Engagement for $FEATURE is down, so we have to take measures to get people to take notice
• It’s opt-in/opt-out, so it’s the right thing to do
• It’s only a one time thing and then the system remembers¹ what the user selected
• Only new users are affected - our power users will put up with it
• It’s just a minor inconvenience, really
• It’s just a website

1 - Oh, did you turn off cookies or clear your cache? Sorry about that.

Oh no, I have to press up 200+ times if we’re counting all the detritus and failure in my command history.

There is an advantage to this approach though: fewer errors. You’re plucking a known working command from a list instead of manually typing a (possibly) broken version of it. Worse yet is when it’s a command where typematic mistakes cause unintended side effects like data loss. So, mashing up 100 times can be pretty smart, especially if you’re not a great typist.

Upvoted for the dancing and singing emoticon. Nice art.

Oh, we’re on the same page there. I’m complaining about that too. Things are shifting from “make the environment easier for some people” to “painstakingly chisel out an expert mode like you’re escaping from Shawshank.” and I do not like it.

It has been pretty depressing to me that the tech literate have been so easily lulled into accepting such things in the name of “cool toys” and “security” virtually everywhere in modern life besides the PC/laptop/server spaces.

From my exposure to supporting said folks with PC related problems, its easy to see the reality here. Phones provide a streamlined experience with zero frills. They don’t want super flexible computing devices, they want appliances. More to the point, the level of care and maintenance needed to have a top-shelf PC experience is time and effort most people would rather not expend. Doing this right was inconvenient to begin with, and left the field wide open for anything that would be easier.

This man is a menace and must be stopped.

Eh, I’m used to it.

I’m at the point where I’m maintaining three classic thumbball mice with a bag of replacement microswitches. I wouldn’t consider that viable for the typical consumer, but it works for me. Also these particular bluetooth models come with their own USB-A receiver, so I don’t rely on software updates either.

That said, the ploopy thumbball may be my next daily driver.

Think about it like a diamond-encrusted mouse.

Oh good grief. Do they really think they can adopt the subscription-for-heated-seats model, and get people to use their high-end computer peripherals as some kind of flex? I just don’t see people holding their “Logitech^tm Gamer PC Lease” over anyone else’s head.

My optimism has me thinking that this CEO is deliberately tilting at windmills in order to appease shareholders, because Logitech has been around long enough to be steady-state (not growing much) at this point.

This is fine.

Good fences make good neighbors.

Corollary: server-side commit hooks make good teammates.

It’s gotta piss them off.

That’s not unusual, sadly. Sometimes, someone brings in a contractor in attempt to foist change, as they’re not tainted by loyalties or the culture when it comes to saying ugly things. So anger and disruption is the product you’ve actually been hired to deliver; surprise! What pains me the most here is when I see my fellow contractors walk into just such a situation and they wind up worse for wear as a result.

Edit: the key here is to see this coming and devise a communication plan to temper your client’s desire to stir the pot, and get yourself out of the line of fire, so to speak.