moobythegoldensock@geddit.socialtoShowerthoughts@lemmy.world•We should stop saying "The customer is always right" because it's not trueEnglish
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1 year agoIt is the full quote and OP is not misunderstanding its meaning.
https://en.wikipedia.org/wiki/The_customer_is_always_right
You’re thinking of a later retort that was added to try to change the quote.
“The customer is always right” is a bad maxim, just like “caveat emptor” that it replaced was a bad maxim.
A better one should be something like, “Valid customer complains should be taken seriously.” Sometimes business do something wrong and should have to fix them; other times, customers are full of it and should be informed as such.